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Let our team of experts place the optimum in card products and processing technology at your finger tips. Contact one of our card specialists so we can learn more about your specific needs and devise a custom solution for your credit union. It's easy, and there's absolutely no obligation.

1-866-598-0698

24/7 Call Center Services

Provide your cardholders with a convenient point of contact for card activation and reporting fraud or lost/stolen cards.

MAP's custom-tailored toll-free numbers offer Issuers a responsive member support solution designed to reduce fraud while providing quality member service. Call Center representatives are fully trained and ready 24/7 with prompt, courteous solutions for your cardholders.

Our 24/7 Call Center system utilizes Voice Response Unit (VRU) technology to assist cardholders with fast, intuitive service selection. Callers are securely identified by providing any of the following:

  • Social Security Number
  • Business Phone Number
  • Home Phone Number
  • Zip Code
  • Birth Date
  • Numeric Password

Features and Benefits

  • Cuts back-office costs by outsourcing costly call center services with off-hour assistance or full 24/7 support.
  • Reduces fraud losses by providing cardholders with a 24-hour resource for reporting fraud or stolen cards.
  • Proven security features for dependable card activation and lost/stolen card reporting.
  • State-of-the-art Voice Response Unit (VRU) technology provides custom solutions for efficient call handling.
  • Saves your staff valuable time by providing cardholders with a helpful outside resource for card activation, lost/stolen card reporting and advice forwarding.

Card Activation

MAP uses VRU technology to provide a secure automated card activation service. If the cardholder provides the correct information, the card is activated right away. If there is any problem, the call is quickly routed to a service representative for assistance.

MAP also supports other activation methods including:

  • Client host controlled
  • PIN first use

Lost/Stolen Card Reporting

Our 24/7 call center assists your members reporting lost/stolen cards and uses a customized script to:

  • Locate the cardholder's record by searching the cardholder number or name.
  • Verify the cardholder's identity.
  • Record lost/stolen card information by asking the cardholder a series of pre-defined questions.
  • Update the cardholder status field with the appropriate hot card status.

Hot card notices can be automatically forwarded to VisaNet or other ATM/POS networks as required.